Frequently Asked Questions

Estimated delivery times:

• Italy & EU: 7–12 business days
• USA: 10–21 business days
• Other countries: 10–21 business days

Please note that custom orders may require additional production time before dispatch.

Yes, every order includes tracking.

In some cases, tracking becomes active after the parcel reaches the EU sorting point. This is normal for our logistics route.

If your parcel is lost in transit or arrives damaged, we will send a replacement or offer a refund.

Your order is protected, so you can buy with confidence.

Yes — all our products come with a 12-month warranty.

We stand behind the quality of our materials, finish, and workmanship.

Yes. Our bathroom products are designed for humid environments and made from durable powder-coated steel or stainless steel, depending on the model.

Yes. We use finishes and materials selected specifically for long-term use in everyday interiors, including bathrooms.

Yes, we offer a wide range of custom RAL colors.

If you want your item to better match your interior, just choose the custom color option and send us your RAL code.

It’s simple:

• Choose Custom color in product options
• Add the item to cart
• Enter your RAL code in the order notes or send us a message

Usually 5–7 business days before shipping, depending on the product and production queue.

Yes. Our products are designed for simple wall installation, and mounting hardware is included in the package unless stated otherwise.

For some products we can offer adhesive mounting on request, but for the most secure and durable result we recommend screw mounting.

We accept secure payments via credit/debit cards and PayPal.

Yes, if production has not started yet. Please contact us as soon as possible after placing your order.